Account
Your account can be created automatically upon your first order.
Your account allows you to check your order status, see your previous orders, and access your personal data/settings.
Clocks Warranty
Our program Quality time by Quality Clock provides you with a 2-year manufacture warranty, and you are now automatically registered under our warranty programe. We warrant the clock against defects in materials & manufacture under ordinary consumer use for two years from the date of purchase.
- If you ordered your clock from the UK:
- Within three months of purchase, we will be covering 2-way postage and repairs.
- Within the 4th to the 24th month of purchase, customers have the option to pay a postage charge of £10 to receive a replacement clock without returning the defective one. Alternatively, we offer a new mechanism for free, accompanied by a YouTube link for self-repair (https://youtu.be/DXlprauRhVs?si=O-ILdBw7sUXym79B).
- After 24 months, we are still here to help if the clock is defective. Customers will need to send back their clocks and pay a one-off £22.00 fee to cover return postage, parts, and repair. If we can’t repair it, we will replace it with a new one.
- After 24 months, we can provide parts for replacements and instructional videos showing our customers how to change the mechanical parts to keep the clocks working. Customers will need to cover the costs of delivery and clock parts.
- For hands, cuckoo bird, and pendulum replacement, the cost will be £2.50 for each accessory plus £3.00 postage to send.
- For mechanism replacement, the cost will be £13.00 to send.
If you ordered your clock from Europe:
- Within three months of purchase, If your clock is defective, we will send a new one without returning the clock or extra fees.
- Within the 4th to the 24th month of purchase, customers have the option to pay a postage charge of €12 to receive a replacement clock without returning the defective one. Alternatively, we offer a new mechanism for free, accompanied by a YouTube link for self-repair (https://youtu.be/DXlprauRhVs?si=O-ILdBw7sUXym79B).
- After 24 months, we are still here to help if the clock is defective. Customers will need to send back their clocks to the UK and pay a one-off €30 fee to cover return postage, parts, and repair. If we can’t repair it, we will replace it with a new one.
- After 24 months, we can provide parts replacements and instructional videos showing our customers how to change the mechanical parts to keep the clocks working. Customers will need to cover the costs of delivery and clock parts.
- For hands, cuckoo bird, and pendulum replacement, the cost will be €3.00 for each accessory plus €4 postage to send.
- For mechanism replacement, the cost will be €15 to send.
If you ordered your clock from the USA or another country:
- Within three months of purchase, If your clock is defective, we will send a new one without returning the clock or extra fees.
- Within the 4th to the 24th month of purchase, customers have the option to pay a postage charge of $15 to receive a replacement clock without returning the defective one. Alternatively, we offer a new mechanism for free, accompanied by a YouTube link for self-repair (https://youtu.be/DXlprauRhVs?si=O-ILdBw7sUXym79B).
- After 24 months, we are still here to help if the clock is defective. If customers would like us to repair, Customers will need to send back their clocks to the UK and pay a one-off $35 fee to cover return postage, parts, and repair. If we can’t repair it, we will replace it with a new one.
- After 24 months, we can provide parts replacements and instructional videos showing our customers how to change the mechanical parts to keep the clocks working. Customers will need to cover the costs of delivery and clock parts.
- For hands, cuckoo bird, and pendulum replacement, the cost will be $3.00 for each accessory plus $5 postage to send.
- For mechanism replacement, the cost will be $15 to send.
Payments
On our website, you can use Paypal, if you already have a Paypal account, or if not, you create a new one.
It is not possible to pay by bank transfer or by cheque
No. After choosing the payment mode “Paypal or Credit Card” and confirming your order, you will be redirected to the secure Paypal payment page displayed below. Just click on the link “continue” at the bottom left to pay by credit card safely without opening a Paypal account.
Products
Our stickers are made with a water-resistant PVC, and you can clean them with a damp cloth. Don’t use harsh chemicals or soap; and this might remove the printing layer from the sticker surface
The stickers can be stuck on any clean, smooth surface. For more details and videos, check our installation guide page
Wall Stickers
Our stickers are delivered “ready to install”. It is quick and easy to use. No paint, tool, nor adhesive/wallpaper paste is necessary. Check out our installation guide page.
You can remove the sticker without the risk of damaging your wall by using a hairdryer. By applying heat to the sticker, it will be easy to remove.
You can try to use the hairdryer to reactivate the glue, in case the sticker still has enough adhesion.
All our stickers are made from high-quality self-adhesive PVC. Some products are made with white PVC and others with transparent PVC. They can suffer a natural decolourization by UV and/or natural light within 6 months.
Our stickers are made in China which allows us high production speed and affordable prices with good quality control.
Promo codes
Before you apply your code on the checkout page, please make sure that:
1) Your order has to be equal to or superior to the amount of your voucher. Shipping is not included. Example: If you have in your basket £28 without shipping fees, you cannot use your £30 voucher. You need to have £30 or more in your basket.
2) You wrote it correctly (be careful with tiny and capital letters, and spaces,…)
3) Your code is still valid
We remind you it is possible to enter only one coupon code per order, as indicated in the conditions.
However, if you got different coupons, you can use them by making different orders.
It is not possible to cumulate the coupons to get free shipping.
Returns & Refunds
Order returns, replacements, and exchanges can only be handled via email. We will redirect these messages from outside sources (phone, Facebook, Instagram, etc.) to our email. We offer a 21-day Return & Exchange Policy. For a refund or an exchange, a mandatory authorization is provided by our customer service advisors.
If your product is:
– Accidental Order
– Duplicated Orders
– Change of Mind or No longer Required
– Choose the wrong size/colour but the descriptions are correct.
1) Buyers are responsible for return shipping costs, in orders over £10 or $10.
2) It must be returned in its original condition.
3) It is required a trackable shipping service when returning your package to our warehouse (Note: If the return is shipped without a tracking number and by any chance, the package gets lost, the refund won’t be processed).
4) The refund of the product will only proceed after the product arrives at our premises.
5) The delivery shipping costs aren’t refundable.
If your product is:
– Delayed, Out of Stock etc
– Defective
– Missing Parts or Accessories
– Incorrect Sent
1) You need to report it to us and send us photos of the defect, to customer.service@walplus.com with your order number;
2) A possible defective product’s return will be analyzed by our client support team.
3) We will replace it at our discretion if it is defective.
If your product/packaging arrives damaged:
1) You have to report it to the courier when you receive the packaging (Note: if the client doesn’t report the damage in the act of the delivery to the courier, it won’t be possible for us to proceed with a refund or a replacement);
2) You need to accept the order from the courier (if the order is returned to us the return shipping costs are not refundable);
3) You need to report it to us and send us photos of the damaged packaging and/or product to customer.service@walplus.com with your order number;
4) We will immediately contact the courier;
5) We will replace it at our discretion if it is damaged.
Shipping
For orders placed before 2 pm – SAME DAY DISPATCH
For orders placed after 2 pm – NEXT DAY DISPATCH
Yes, we ship to different countries around the world. If you can’t see a shipping option for you, please contact customer.service@walplus.com
For the UK orders:
– Next day: for orders more than £30 the delivery fee is £5.99
– Standard delivery (3 to 5 days from collection): for orders less than £30 the delivery fee is £2.99
Rest of World:
– Tracked delivery ( 5-7 days from collection) for orders less than £50 the delivery fee is
– Express delivery ( up to 4 days from collection) for orders over £50 the delivery fee is
– If you ordered your product less than 7 days ago, your package is still on the way to your place. We thank you to wait for it.
– If you ordered for 7 days or more, tell us your order number or your full name by sending a message to customer.service@walplus.com, and we will help to solve the problem.
The stickers are wrapped and packed in OPP bags or paper envelopes. They arrive at your home in perfect condition.