Be worry-free! We got you covered.
Quality Time by Quality Clock provides you with a 2-year manufacturer’s warranty, and you are now automatically registered under our 2-year warranty programme. We warrant the clock against defects in materials & manufacture under ordinary consumer use for two years from the date of purchase.
If you ordered your clock from the UK:
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- Within three months of purchase, we will be covering 2-way postage and repairs.
- From the 4th month to 24 months, customers will need to send back to our London Warehouse – Unit 82, London Industrial Park, Roding Lane, London, E6 6LS at their own cost. The repair will be free; we will pay the postage to return the clocks.
- After 24 months, we are still here to help if the clock is defective. Customers will need to send back their clocks and pay a one-off £22.00 fee to cover return postage, parts, and repair. If we can’t repair it, we will replace it with a new one.
- After 24 months, we can provide parts for replacements and instructional videos showing our customers how to change the mechanical parts to keep the clocks working. Customers will need to cover the costs of delivery and clock parts.
- For hands, cuckoo bird, and pendulum replacement, the cost will be £2.50 for each accessory plus £3.00 postage to send.
- For mechanism replacement, the cost will be £10.00 to send.
If you ordered your clock from Europe:
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- Within three months of purchase, If your clock is defective, we will send a new one without returning the clock or extra fees.
- Within the 4th to 24 months of purchase, we will send a new one without returning it, but we charge €12 to cover the postage fees and replace the defective clock.
- After 24 months, we are still here to help if the clock is defective. Customers will need to send back their clocks to the UK and pay a one-off €30 fee to cover return postage, parts, and repair. If we can’t repair it, we will replace it with a new one.
- After 24 months, we can provide parts replacements and instructional videos showing our customers how to change the mechanical parts to keep the clocks working. Customers will need to cover the costs of delivery and clock parts.
- For hands, cuckoo bird, and pendulum replacement, the cost will be €3.00 for each accessory plus €4 postage to send.
- For mechanism replacement, the cost will be €12 to send.
If you ordered your clock from the USA or another country:
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- Within three months of purchase, If your clock is defective, we will send a new one without returning the clock or extra fees.
- Within the 4th to 24 months of purchase, we will send a new one without returning it, but we charge $15 to cover the postage fees and replace the defective clock.
- After 24 months, we are still here to help if the clock is defective. If customers would like us to repair, Customers will need to send back their clocks to the UK and pay a one-off $35 fee to cover return postage, parts, and repair. If we can’t repair it, we will replace it with a new one.
- After 24 months, we can provide parts replacements and instructional videos showing our customers how to change the mechanical parts to keep the clocks working. Customers will need to cover the costs of delivery and clock parts.
- For hands, cuckoo bird, and pendulum replacement, the cost will be $3.00 for each accessory plus $5 postage to send.
- For mechanism replacement, the cost will be $15 to send.
Please keep your receipt, e-receipt or order confirmation for the warranty to be validated*.
If you have any questions, please let us know at customer.service@walplus.com
*Terms and conditions apply. Please check our page.