Be worry-free! We got you covered.
Quality Time by Quality Clock provides you with a 365-day manufacturer’s warranty, and you are now automatically registered under our 365-day warranty programme. We warrant the clock against defects in materials & manufacture under ordinary consumer use for 365 days from the date of purchase.
If you ordered your clock from the UK:
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- Within three months of purchase, we will be covering 2-way postage and repairs.
- Within the 4th to the 12th month of purchase, customers have the option to pay a postage charge of £10 to receive a replacement clock without returning the defective one. Alternatively, we offer a new mechanism for free, accompanied by a YouTube link for self-repair (https://youtu.be/DXlprauRhVs?si=O-ILdBw7sUXym79B).
- After 12 months, we are still here to help if the clock is defective. Customers will need to send back their clocks and pay a one-off £22.00 fee to cover return postage, parts, and repair. If we can’t repair it, we will replace it with a new one.
- After 12 months, we can provide parts for replacements and instructional videos showing our customers how to change the mechanical parts to keep the clocks working. Customers will need to cover the costs of delivery and clock parts.
- For hands, cuckoo bird, and pendulum replacement, the cost will be £2.50 for each accessory plus £3.00 postage to send.
- For mechanism replacement, the cost will be £13.50 to send.
If you ordered your clock from Europe:
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- Within three months of purchase, If your clock is defective, we will send a new one without returning the clock or extra fees.
- Within the 4th to the 12th month of purchase, customers have the option to pay a postage charge of €12 to receive a replacement clock without returning the defective one. Alternatively, we offer a new mechanism for free, accompanied by a YouTube link for self-repair (https://youtu.be/DXlprauRhVs?si=O-ILdBw7sUXym79B).
- After 12 months, we are still here to help if the clock is defective. Customers will need to send back their clocks to the UK and pay a one-off €30 fee to cover return postage, parts, and repair. If we can’t repair it, we will replace it with a new one.
- After 12 months, we can provide parts replacements and instructional videos showing our customers how to change the mechanical parts to keep the clocks working. Customers will need to cover the costs of delivery and clock parts.
- For hands, cuckoo bird, and pendulum replacement, the cost will be €3.00 for each accessory plus €4 postage to send.
- For mechanism replacement, the cost will be €15 to send.
If you ordered your clock from the USA or another country:
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- Within three months of purchase, If your clock is defective, we will send a new one without returning the clock or extra fees.
- Within the 4th to the 12th month of purchase, customers have the option to pay a postage charge of $15 to receive a replacement clock without returning the defective one. Alternatively, we offer a new mechanism for free, accompanied by a YouTube link for self-repair (https://youtu.be/DXlprauRhVs?si=O-ILdBw7sUXym79B).
- After 12 months, we are still here to help if the clock is defective. If customers would like us to repair, Customers will need to send back their clocks to the UK and pay a one-off $35 fee to cover return postage, parts, and repair. If we can’t repair it, we will replace it with a new one.
- After 12 months, we can provide parts replacements and instructional videos showing our customers how to change the mechanical parts to keep the clocks working. Customers will need to cover the costs of delivery and clock parts.
- For hands, cuckoo bird, and pendulum replacement, the cost will be $3.00 for each accessory plus $5 postage to send.
- For mechanism replacement, the cost will be $15 to send.
Please keep your receipt, e-receipt or order confirmation for the warranty to be validated*.
If you have any questions, please let us know at customer.service@walplus.com
*Terms and conditions apply. Please check our page.